General Terms and Conditions

Terms of Service

Scope
The following general terms and conditions in the respective version at the time of ordering apply exclusively to the legal relationships between the shop owner (us) and our customers (you) based on this website. Different terms and conditions of the customer will be rejected.

Black Forest Escapes is owned and operated by Robert u. Jane Newbould GbR.

Contract
Tickets can be bought via the official booking form on our website www.blackforestescapes.com . Bookings of more than one room to be played at the same time (Duel Mode), can also be requested by telephone. A booking is only valid if confirmed by Black Forest Escapes via email. By booking the participant accepts the general terms and conditions of Black Forest Escapes.

Services
Our services result from the service description according to the website. Special requests by the participants or additional agreements are only part of the contract if they have been confirmed by the booking office by email. The services of Black Forest Escapes begin with the arrival of the participants at the location (Black Forest Escapes, Vorderdorfstrasse 28, 79837, St. Blasien).

For the the timely arrival, each participant is responsible. It should be noted that the time slots for each group are reserved separately and the room is prepared accordingly. In the event of late arrival, the claim for the complete paid service is forfeit. The amount of time the group is late is subtracted from the 60 minute countdown, or in other words, the game must end at latest by the planned end time. A claim for compensation does not exist.

Prices and terms of payment
The current ticket prices for the events are listed on our website. The prices are per team in Euro, the price per team depends on the number of players per team. The prices are valid on the day of booking and are final. The booking confirmation will be sent after the completed booking by e-mail to the specified e-mail address. We accept payment on site by cash and debit/credit cards.

Vouchers
Vouchers can be ordered online exclusively at our website or at the location at Black Forest Escapes, Vorderdorfstrasse 28, 79837, St. Blasien. The voucher is payable in advance and will be shipped or handed out only after full payment. The voucher does not entitle you to a desired date, the appointment must be booked regularly by website/telephone. A refund of the voucher or its balance is not possible.

Number of participants and minimum age
At Black Forest Escapes, 2 to 6 people can play in the standard game mode and 7 to 12 people in the Duel mode. The minimum number of participants is 2 people. The minimum age for participation at Black Forest Escapes is 8 years. The participation of persons under the age of 18 is only possible if accompanied by an adult.

Terms of Use
Participation is at your own risk. The insurance is the responsibility of the participants or the legal representatives of the participants, if they are minors. Participants are fully liable for all damage to equipment and objects caused by them. Photography and filming of any kind within the game is prohibited. The instructions of the gamemaster must be obeyed.

Black Forest Escapes is not suitable for people with claustrophobia, panic attacks or similar.

Changes and Booking Cancelation
Changes to and cancellation of the booking is possible by contacting us by telephone, giving us as much notice as is possible in order that we can resell the original time slot.

Program changes by Black Forest Escapes, cancellation of the implementation
Black Forest Escapes reserves the right to make minor changes to the services. This has no influence on the validity or content of the subject of this contract. It may happen that Black Forest Escapes have to cancel an event. In this case, the participant will be informed immediately and an alternative equivalent time slot offered. If the participant is unable to accept this, they are entitled to a refund of the price paid if paid in advance. Entitlement to further compensation for expenses or losses is excluded.

Access to the events of Black Forest Escapes can be denied to the participants (group or individual group members) without stating any further reasons, if they are under the influence of alcohol and / or drugs or otherwise behave unreasonably. A claim for reimbursement does not exist in this case. If Black Forest Escapes has the justified impression that the participants use force and willfully destroy any device, the game can be aborted. A claim for reimbursement of ticket price does not exist in this case.

Force majeure
If the event has to be canceled due to force majeure, there is no entitlement to compensation. Force majeure is events that Black Forest Escapes can neither anticipate nor avert. These include, in particular: war, terrorism, political unrest, natural disasters, nuclear events, fire-/water damage or similar events.

Liability
The insurance is the responsibility of the participants. Black Forest Escapes ensures that the agreed services are provided with reasonable care and appropriate knowledge. Black Forest Escapes assumes no liability for any direct or indirect damage, such as injury of any kind, death, loss (such as unimpressed pleasure) or similar.

Data protection
During the game, your team will be watched over in real time by one of our Game masters using video cameras installed in the game rooms. These serve only to inform the game master about the current progress of the game and if necessary give tips in the sense of assistance. There is no storage of images, transmission to other screens or use for other purposes.

Change of Terms
Black Forest Escapes reserves the right to change the terms and conditions at any time without notice.

Applicable Law and Jurisdiction
The exclusive place of jurisdiction for arising disputes is at Black Forest Escapes.

Severability clause
Should individual provisions of this contract be or become invalid or void, this shall not affect the validity of the remaining provisions of this contract. The parties undertake to replace ineffective or invalid provisions with new provisions that meet the economic content of the ineffective or void provisions in a legally permissible manner.

The same applies if there should be a gap in the contract. In order to fill the gap, the parties undertake to work towards the establishment of appropriate arrangements in this contract which come closest to what the contracting parties would have determined according to the meaning and purpose of the contract, if the point had been considered by them.

Last modification was made on /06/2018.

Alternative Dispute Resolution in accordance with Art. 14 (1) ODR-VO and § 36 VSBG:

The european commission provides a platform for online dispute resolution (OS) which is accessible at https://ec.europa.eu/consumers/odr. Consumers may contact [Name, Address, Website of arbitration board] for the settlements of their disputes. We are obliged to participate in arbitration proceeding before that board.